Murakami Rainbow

Return & Refund Policy

• Report damages/size issues (>2–3%) within 48 hrs with photos.
  
• Rugs must be unused, with tags, in original packaging.
  
• Custom rugs are non-returnable & non-refundable.
  
• Refunds/replacements only after inspection (processed in 4–5 days).
  
• Cancellations before production = store credit only.
  

Shipping Policy

• Orders ship in ~20 business days; delivery in 2–6 days.
  
• Tracking shared via WhatsApp/email.
  
• Handmade rugs may vary slightly (up to 10%).
  
• Order changes allowed within 48 hrs; final call by The House of Kamari.
  
• Custom orders need full payment within 30 days; no credit shipments.

Vacuum regularly (low suction, no beater brush) to prevent dust build-up.

Rotate every few months for even wear and colour balance.

Blot spills immediately with a clean, dry cloth avoid rubbing.

Professional cleaning is recommended every 12–18 months.

Avoid direct sunlight to prevent fading.

Use a rug pad to protect the base and prevent slipping.

Keep away from moisture to avoid mould and damage. For handmade rugs, minor variations and loose threads are normal—trim gently, don’t pull.